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FAQs

What is your return policy?

Please visit this page to review our full return and exchange policy. 

Do you ship overseas?

We currently ship to 14 countries outside the United States, including: Canada, Australia, New Zealand, United Kingdom, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Netherlands, Norway, Sweden and Switzerland.

Please find detailed information on our international shipping policy here


Do you make all of your products at your farm?
Our alpaca fiber is hand-knit into special items, but because of their unique nature, those items are not currently offered online. The products we sell online are from numerous sources. Items made by NEAFP are produced in Fall River, Massachusetts from fiber contributed by American alpaca farms, including Green River Hollow Farm. Other items are made elsewhere in the United States from domestic or Peruvian alpaca fiber and still other items are made in Peru and Ecuador.

Is Green River Hollow Farm open to the public?
We currently open the farm to the public one to two times a year. We will post a notice on our social media when that occurs.