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Save 10% on your first order

free domestic shipping on orders over $150

FAQs

What is your return policy?

Please visit this page to review our full return and exchange policy. 

Do you ship overseas?

Fluff Alpaca ships to a limited selection of countries internationally, including: Canada, Australia and New Zealand.

Please find detailed information on our international shipping policy here

Do you guarantee shipping times?

Shipping estimates are provided by carriers and are not guaranteed by Fluff.  Orders are packaged and mailed within one to two business days following placement. Please be aware that many carriers report delays around major US holidays, especially between Thanksgiving and New Years. 

Do you make all of your products at your farm?

Our alpaca fiber is hand-knit into special items, but because of their unique nature, those items are not currently offered online. The products we sell online are from numerous sources. Items made by NEAFP are produced in Fall River, Massachusetts from fiber contributed by American alpaca farms, including Green River Hollow Farm. Other items are made elsewhere in the United States from domestic or Peruvian alpaca fiber and still other items are made in Peru and Ecuador.

Is Green River Hollow Farm open to the public?

We currently open the farm to the public one to two times a year. We will post a notice on our social media when that occurs.

What does the 10% welcome discount code apply to?

The 10% off welcome discount code can be obtained by signing up for our newsletter. The code applies to all products in the online store except for sale, Atelier Delphine, Oeuf products, yarn/hand-knit items, and packaging/gift wrapping. This code has a limit of one use per person. Repeated use of the code may result in order cancellations. The code cannot be used in in-store, combined with other discount codes, or added onto storewide sales, such as the Black Friday sale. Thank you for understanding these limits as a small business. 

 

    Looking to set up a return or exchange with us? Please fill out the form below: