alpaca icon

Save 10% on your next order

FREE U.S. SHIPPING FOR THE REMAINDER OF DECEMBER. MAIL BY DECEMBER 17TH FOR CHRISTMAS DELIVERY!

FAQs

  1. What is your return policy?
    Returns are to be made within 30 days of the original purchase. This is extended to 60 days for any online purchases. Returns will only be accepted with proof of purchase and on any items that have not been washed or worn.

    For in-person returns, please see the Visit Our Store page on how to find us.

    For returns by post, please address to:

    FLUFF ALPACA
    First Floor
    521 Warren St
    Hudson, NY 12534

    Additionally, we kindly request that you contact orders@fluffalpaca.com with the details of your return before mailing so that we can process it as quickly as possible upon receiving.

  2. Do you ship overseas?
    The only foreign country to which we currently ship is Canada.

  3. Do you make all of your products at your farm?
    Our alpaca fiber is hand-knit into special items, but because of their unique nature, those items are not currently offered online. The products we sell online are from numerous sources. Items made by NEAFP are produced in Fall River, Massachusetts from fiber contributed by American alpaca farms, including Green River Hollow Farm. Other items are made elsewhere in the United States from domestic or Peruvian alpaca fiber and still other items are made in Peru and Ecuador.

  4. Is Green River Hollow Farm open to the public?
    We currently open the farm to the public one to two times a year. We will post a notice on our social media when that occurs.