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Returns

*ONLINE RETURNS PLEASE FILL IN FORM AT BOTTOM OF THIS PAGE*

 

Online Return Policy

To submit an online return request, please submit the form at the bottom of this page. Online orders must be postmarked for return within 14 days of the order delivery date. Items must be in new condition with original tags attached in order to receive a full refund to the original form of payment. Socks that have been worn or tried on are not eligible for return or exchange for hygienic reasons.

Refunds or store credit cannot be issued to the customer until the items have been received back at Fluff in new condition. Return shipping charges are the responsibility of the customer. Shipping and gift wrapping fees are not eligible for refund.

In Store Return Policy

For in-person returns, please see Visit Our Store on how to find us.

Items purchased from our store location are eligible for return up to 30 days from the date of purchase. Items must be in new condition with original tags attached and accompanied by a receipt or proof of purchase in order to receive a full refund. Socks that have been worn or tried on are not eligible for return or exchange for hygienic reasons. Refunds will be issued to the original form of payment. 

 

Exchange Policy

Both in-store and online purchases are eligible for exchange within 30 days, although we encourage customers to exchange as soon as possible as items do sell out quickly. Items must be in new condition with original tags attached and accompanied by a receipt, gift receipt, packing slip, or other form of proof of purchase in order to be eligible for exchange. 

Customers may visit the store to exchange an item or can follow the steps below to make an exchange online. Please note that the cost to ship the original item back to Fluff is the responsibility of the customer. Once the item to be exchanged is received, the new item will be shipped to the customer for free.  Fluff will only pay for the return exchange shipping back to customer once per order--subsequent exchange shipping fees will be the sole responsibility of the customer. Customers outside the United States are not eligible for complimentary exchange shipping.

Holiday Return and Exchange Policy

Items purchased between November 15 and December 31 are eligible for a return (with a refund to the original form of payment or the issuance of store credit via gift card, customer's choice) or exchange up until January 15, 2022. The items must be in new condition with their tags still on and should be accompanied by a receipt, gift receipt or packing slip. Please see our online and in store policy for additional specifics. 

Sale Items

Regular sale items are eligible for return and subject to the same policy as full-price items outlined above unless specifically marked as final-sale items.  

For questions regarding our return and exchange policy, please contact info@fluffalpaca.com.

Looking to set up a return or exchange with us? Please fill out the form below: